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"Didn't know they had breakfast. Still a wonderful place."

Aucun.

"Friendly staff, good service, clean and close to the airport."

Everything was good.

"Staff was very friendly and always ready to help me with my questions."

the only thing that bothered me was the poor soundproofing, I could hear our neighbors.

"Internet was good❤️beautiful view from my room, the place is very close to the mall"

Aucun.

"The hotel is wonderful in a great location and the staff are lovely and very helpful the food is delicious"

There isn’t anything to dislike

"Our NGO had a conference in the hotel. the staff was excellent in preparing the conference room and addressing out needs. The conference catered food was excellent. I stayed in the hotel for 2 weeks and had breakfast every day. After the first 2 days, I realized that one could order eggs or omelet. Which was fine but why didn't they tell me at the beginning? Fruit selection was good. Coffee was also good. the wam milk for coffee was frequently empty but refilled on request."

listed massage available but told this was not the case.

"Interesting concept Lovely staff. Cleanliness. Good breakfast buffet (even the bread rolls were tasty and that is rare in Germany)."

The pillow is square, large and uncomfortable. I got a pain in the neck because of it. The coffee in the breakfast buffet was so bad it was undrinkable.

"+ Very friendly and helpful staff! Always smiling and polite. Breakfast is great value. Location is perfect for me. I very much enjoyed the swimming pool and there's a small gym too. I have stayed there 3 x."

Some of the bathrooms should be renovated, one leaked water even to the mainroom, which was dangerous. Even others have humidity damages and small cockroaches. I was twice bitten by insects during the night, probably bedbugs or ants, and had to ask the staff to spray my room again. Some of the sheets are obviously not pure cotton and itchy.

"The staff and Management team were very helpful and looked after me as being a solo traveler and first time Burundi ."

Clean and tidy and a great swimming pool , great food and cold beer.

"I want to talk about only one topic regarding my hotel stay. I want to talk about the towels in the bathroom. The towels are very large, very white, and very thick. They wrap the body with so much love. Yes, true love. It's a real home."

Aucun.

"The management, in particular Bruno The bed The views"

Aucun.

"it’s clean, convenient, shirt walking distance to interesting spots in town, nice swimming pool and views, comfortable bedding, very nice staff"

this could be improved: -the beach has a lot of potential, buiding a nice peer with stairs for a sea swim would make it much better -there isnt enough shade in the garden and the sun is punishing -the trees on the beach have fruits that hurt when falling, as part of garden maintenance they should be shuffled to drop the fruits upfront -the restaurant options both for breakfast, meals and snacks, leaves out a lot of the good things of Sao Tome. Look at your competitor Riu, for instance, they always have a section with local treats

"Simply I can fully trust them. We forgot our backpack in the shuttle bus and moved to San Pedro Island. Hotel staffs were so kind to arrange sending it to San Pedro, and we received it including all valuable goods like mobile phone! Thanks to all involved staff and appreciate their integrity."

Aucun.

"Internet was good❤️beautiful view from my room, the place is very close to the mall"

Aucun.

". Nice location. . The Novotel is linked and let me use their facilities free of charge. . Bed was very comfortable"

. Breakfast spread is a bit limited . Shower temperature was inconsistent

"Incredible installations and well taken care property. Friendly staff, spacious rooms and spectacular breakfast!"

Aucun.

"Island Hopper was recommended by a friend and didn't disappoint. The staff made us feel at 'home' right from the airport pick up. The beds are more comfortable than ours at home. The restaurant is also excellent! Hope to be back one day."

Aucun.

"Friendly staff, a hotel with indescribable character; location amazing, food excellent"

Aucun.

"Location was perfect for us and breakfast was good - not many choices but good."

The AC and the Fridge in our room were not working but immediately we reported, they were fixed.

"Clean hotel in the city center, next to a mini market. Warm room without many amenities but quite spacious bathroom. On the plus side, parking in a public area under the hotel.The view of the restaurant was amazing."

There is not a direct access of the parking to the hotel. The breakfast was poor as there was no hot dishes (scrambled eggs i.e.) and there was the only option of black coffee even the restaurant was servings other coffees the rest of the day.

"Basic room, a bit outdated, but for one/two nights ok, a lot of shops and supermarkets nearby, friendly staff, cheap price"

Aucun.

"Super zentrale Lage in Sousse. Sehr nettes und freundliches Personal."

Leider war die Klimaanlage sehr schwach.

"I loved everything about the breakfast though I missed a few because I overslept 😂"

The pool wasn't working 💔🥹it was my first priority when I was booking the place,and they told me when I was already checking in🤦‍♀️

"Location and facilities available. The restaurant serves very good food."

Mattress is not comfortable.

"The room, the pool & beach & the relaxing vibe. Staff were excellent"

It’s a bit way out to get to any bars or restaurants on foot- St.Lawrence Gap, £10 e/w, for amenities. Walk at your peril the roads & drivers are haphazard & it takes a good half hour if you’re relatively fit!

"The team were very friendly and a great support with questions we had. We were met at the airport terminal and driven to the hotel using the free shuttle service. The room was really spacious and clean and breakfast was a great selection. We had asked for help with something very specific which wasn't part of the hotel and the team said to leave it with them and they'd call the room when they had the answer and, they did that!"

Aucun.

"Une douce ambiance dès l'arrivée, une jolie chambre adorablement décorée pour la St Valentin, un personnel au petit soin sont là pour vous accueillir. La chambre est magnifique et je fais un petit feu dans le poêle pour notre plus grand plaisir. Une belle table au restaurant le soir, toujours dans une douce ambiance campagnarde et distinguée. Un séjour d'une nuit en tout point remarquable."

rien

"Breakfast had a good variety Shuttle service to the airport"

There is no wardrobe in the room and no hand tissue was provided. The price was very expensive for the room No shuttle to pick up from the airport

"Great Central location Staff very helpful Comfy bed, good sized room Very good breakfast"

Gym wasn't great - much equipment not working

"location! love the showers with complete aminities"

no parking space

"Cleanliness of the room.Strong aircon and shower. Staffs helpful."

Aucun.

"I loved everything about the breakfast though I missed a few because I overslept 😂"

The pool wasn't working 💔🥹it was my first priority when I was booking the place,and they told me when I was already checking in🤦‍♀️

"Location excellent. Breakfast too expensive and every single element all priced separately. Staff helpful"

See above re breakfast

"The room and around fit to the explanation and pictures. Breakfast was basic and tasty. We came in October when season is over. The owner cook a dinner for us. It was quite expensive (30 euro par person taking a fish, 15 - with no fish), but tasty. Wine was exceptional. It was better then drive in the dark to the restaurant and back (the road is not easy even during the daylight). Adrian made the welcome. Very nice guy with good English. The owner, Vasko (sorry if a spell the name wrongly) is very nice guy. Able to speak Russian. Show us the winery. The wine is exceptional. Very quite place. The views are stunning."

The only one thing was not OK - in one of the rooms (we took 2) water in the shower drains poorly - floor was full of water.

"clean and spacious very friendly and helpful staff"

the breakfast could be better

"Everything about the Chatrium was superb. From the staff to the room, the location, the service and the overall welcome. It was truly superb"

There was nothing at all to fislike

"The hotel was great, and the network at the conference facilities were great!"

The conference facility was great!

"The hotel is great, perfected located that we could be slightly out of the centre but walkable back and forth. The room was ideal, plenty of space and everything we needed."

I couldn't fault anything really, there was no milk in the room to have with the tea but having been to Amsterdam a few times I know this isn't really a thing for them.

"View was fantastic and the central location was great. Huge balcony and spacious living area with kitchen a laundry."

Aucun.

"Everything!! Can’t find anything wrong! It all so beautiful, staff super friendly, food really good and the lagoon is magical!!"

Aucun.

"The breakfast buffet was good quality if a little expensive, make sure you book day before to get a discount."

The bacon and sausages at breakfast were not the best but this is usual for Korea. Westerners might notice this, Koreans won't mind them at all.

"Great Central location Staff very helpful Comfy bed, good sized room Very good breakfast"

Gym wasn't great - much equipment not working

"Beautiful grounds, pools, beach. Hotel was beautifully designed. Very large rooms. Amazing staff. So friendly."

Nothing

"Everything was lovely. And as a bonus we got upgraded. Loved the stay."

Aucun.

"Everything about this hotel exceeded expectations! The rooms were spacious, comfortable, and well-appointed. The location is absolutely perfect - right near Plaza de Armas, making it easy to walk to all the main restaurants, shops, and tour starting points. The high-end restaurant on-site offers excellent food and service, which was very convenient. Having a spa available at the hotel was a wonderful amenity - perfect for relaxing after exploring the city. The staff were incredibly helpful, friendly, and went out of their way to ensure we had a great stay. They provided excellent recommendations and assistance with arranging tours."

Honestly, there's nothing to complain about. The hotel delivered on all fronts and provided an exceptional experience throughout our stay.

"Great place to stay for a few nights. The bed was BIG and very comfy. Super friendly staff and the patio/restaurant is great. Delicious coffee and breakfast. Also very good for dinner. The servers are super friendly"

Aucun.

"The bed was quite comfortable. The location was excellent. Overall, it offered good value for money for basic necessities."

It would be appreciated if amenities such as a kettle could be provided.

"Everything was perfect ! We were family 10/10"

Aucun.

"A lovely quiet residential neighbourhood . Lots of birds in the garden . Lovely pool and outdoor seating area. We could walk out of our room to the pool and terrace. Marian looked after us very well ."

Maybe a little far from services but nothing else .