"The spa, greek lady at the reception was very attentive, thr breakfast was amazing."

"Whikst the other hotels had shuttles to the lifts they didnt."

"++++: Chef was always somewhere which is exemplary and maximizes the service quality overall. ++: Very nice Spa facilities. Loved the waterbeds in chill area! +: Food (breakfast and diner) very good inclusive presentation and flexibility. +: Amazing bar tender. All Martini‘s were excellent!"

"-: Just small things, otherwise it would have been a 10/10."

"I love how the staff being so attentive and helpful. When I was back to my hotel room, I saw the staff were doing house keeping. There was some food waste I wanted to throw but I didn't want to bother them since they were busy. They noticed and shortly after, they knocked on my room door asking if there is anything needed to throw. Everything is included like gym, swimming pool facilities, sauna and breakfast. They would replenish mini toblerone chocolate in your room which is such a sweet touch. Also if you follow google map, even with luggage (mine was 31 kg), it is actually a straightforward route with no stairs involved. Otherwise, I believe you could make a request to get hotel electric vehicle to transport your luggage from train station to hotel."

"If i have to nitpick, it would be: - operating hours for facilities (till 8pm i believe) which is hard to use their facilities since it close early - no express checkout counter (it would be good to have since counter operate from 7am onwards)"

"Every detail was considered, especially the outdoor hot water pool, gym and restaurant service were extremely successful."

"Aucun."

"The hotel has a great location, convenient for any gondola ride, very close to the main street and the train station. The spa was one of the best I’ve visited. The hotel was very clean and well maintained. The breakfast was extremely rich and delicious, I highly recommend it."

"Aucun."

"Room The room was very spacious, spotless, and beautifully decorated. I especially loved the stylish shower room. At night, they brought complimentary chocolates, which was a delightful touch. I highly recommend booking a room with a Matterhorn view. Facilities The hotel has a sauna, a heated pool, and showers. This was honestly the best hotel I have ever stayed at. There was even live piano music by the pool, which made the atmosphere so special. Water and snacks were complimentary and available anytime. After swimming, I enjoyed lying on a sunbed, soaking up the warm sunshine—it was pure bliss. Each room comes with a soft bathrobe, perfect for going to the pool or sauna in comfort. Restaurant Both breakfast and dinner were absolutely delicious. Overall, the service and facilities were outstanding. Next time I come to Zermatt, I will definitely stay here again. I see no reason to look for another hotel."

"Nothing. Perfect."

"Nice place great location, really attentive staff that goes above and beyond to assist you"

"pool and sauna closes way too early, would love to have more time to recover after hiking all day. need some better ventilation in the rooms."

"Great spa area and general care of the staff for the guests"

"Everything was great"

"Great location near the railway station, about 10 minutes walk. I like the breakfast and wished that I could have more time to sample the great variety of the food. The staff are well trained and possesed excellent service attitudes and the receptionist even offered to fetch me to the railway station upon check-out so as to catch my morning's Glacier Express trip. Well done to the hotel's management and staff!"

"Aucun."

"breakfast was great; all you could want wellness, pool and fitness were also up to expectation"

"Aucun."